1. Information about us

This site, www.heatpumpsdirect.co.uk ("the Website") is owned by and operated by Chartland LLP ("the Company"), a company registered in England & Wales under company number OC307216 and with its registered office at Emstrey House (South), Shrewsbury Business Park, Shrewsbury, SY2 6LG.

The term 'us' or 'we' refers to the Company and 'you' refers to the user or viewer of the Website.

By using the Website you indicate that you accept the following terms and conditions ("Conditions") of use and that you agree to abide by them. These together with our privacy policy govern the Company's relationship with you in relation to the Website. If you disagree with any part of these terms and conditions, please refrain from using the Website

Any correspondence regarding the Website should be addressed to enquiries at heatpumpsdirect.co.uk, or by phone on 01743 245000.

2. Accessing the website

You warrant that the details provided by you on registration (The Personal Information) which you are required to provide when you register as a customer is true, accurate, current and complete in all respects and is so maintained.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

3. Intellectual property rights

You acknowledge and agree that copyright in the visual design and the coding for the Website is owned by the Company or has been licensed to the Company and shall remain at all times vested in the Company or its licensors. No part of the Website may be reproduced in any form without the Company's prior written consent. You may print materials from the Website only for your personal use and may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

4. Website availability an updates

We aim to update the Website regularly, and may change the content at any time

We reserve the right to modify or withdraw, temporarily or permanently the Website (or any part thereof) we provide with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website should this be unavailable at any time or for any period.

Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

5. Our liability

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of the Website, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income/revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management of office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Nothing in this section applies to our liability for goods purchased through the Website which is governed by our Terms and Conditions of Business.

6. Information about you and your visits to the website

We process information about you in accordance with our privacy policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.

7. Transactions concluded through the website

Contracts for the supply of goods formed through the Website or as a result of visits made by you are governed by our Terms and Conditions of Business.

8. Linking to the website

Any links to the Website may be made only to the home page and must not suggest any form of association, approval or endorsement on our part where none exists. No part of the Website may be viewed within frames of a third party site. Any other links to the Website are prohibited and we reserve the right to withdraw linking permission without notice.

9. Links from the website

From time to time, the Website may include links to other web sites. The linked sites may not be operated by the Company and accordingly the Company does not endorse the contents, views or products of the linked sites, and neither does the Company accept any responsibility for use of the linked sites or for any loss or damage that may arise from your use of them. They are provided for your information only.

Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them.

10. Indemnity

You agree fully to indemnify, defend and hold the Company, its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

11. Jurisdiction and applicable law

Use of the Website shall be subject to the laws of England and Wales and any disputes or claims in connection with the Website shall be subject to the exclusive jurisdiction of the courts in England and Wales although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

12. Veriations

We may change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.