This privacy policy sets out how Chartland LLP ("the Company") uses and protects any information that you give the Company when you use www.heatpumpsdirect.co.uk ("the Website")

The term 'us' or 'we' refers to the Company and 'you' refers to the user or viewer of the Website.

The Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Website, then you can be assured that it will only be used in accordance with this privacy statement.

1. What we collect

When you use the Website, we will collect the details provided by you on registration or on submission of an enquiry ("Personal Information") such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password and project details.

We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of the Website that were viewed during your visit, and any search terms that you entered on the Website ("User Information"). We may collect this information even if you do not register with us

2. What we do with the information we gather

To administer the Website, process your orders and for internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the Website according to your interests.
To notify you about changes to our service

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

3. Security

We are committed to ensuring that your information is secure and will use strict procedures and security features to try to prevent unauthorised access.

The transmission of information via the internet is however not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website, which is at your own risk.

Where we have chosen a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4. IP address and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

To identify which pages are being used.
To store information about your preferences, and so allow us to customise and improve the Website according to your individual interests.
To speed up your searches.
To recognise you when you return to the Website.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

5. Links to other websites

The Website may, from time to time, contain links to and from other websites that may be of interest to you. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies, as they are not governed by this privacy statement. Please check these policies before you submit any personal data to these websites

6. Controlling your personal information

whenever you are asked to fill in a form on the Website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us on our contact page.
We will not sell, distribute or lease your personal information to third parties unless:
- we have your permission or are required by law to do so or in order to enforce or apply our terms of use or our Terms and Conditions of Business or
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or
- if the Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets

We may use your Personal Information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of Personal Information which we hold about you under the Data Protection Act 1998. A fee of £10 will be payable to meet our costs in providing you with details of the information we hold about you.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above link. We will promptly correct any information found to be incorrect.